About Us
Vitamins Direct is a leading supplier of vitamins, minerals, and supplements in the UK. With over 21 years of experience, we were the first UK Company to supply consumers with vitamins and supplements direct from the manufacturers.
Our goal is to help you learn more about healthy living and its benefits and offer you the highest quality products and services that are designed to provide noticeable improvements to your health and wellbeing at an affordable cost.
Over the years, Vitamins Direct has grown by developing premium products that we believe in. Our extensive range covers many health concerns including joints & mobility, heart health, men’s and women’s health, wellbeing, and many more.
We understand that staying healthy is not just about taking supplements. Our free Healthcare Advisors are just one example of the importance we place on your wellbeing. So whether you're looking for a single product or just some friendly advice, we can offer you a service that's unique to your needs. We believe that by talking with our customers and continuously improving our products, we are able to nurture strong relationships. Listening to your concerns, giving you straightforward advice, and offering quality supplements is our commitment to you and your health. We are here for you.
We always welcome customer feedback. If you would like to get in touch, please give us a call on our free-phone number or use the form on our Contact Us page.
Wishing you the best of health, The Vitamins Direct Team
Our Commitment to Freshness
Here at Vitamins Direct we strive to provide you with superior products that are not only effective, but also fresh. The potency and freshness of supplements can vary as well as their purity and the way in which they are manufactured. We pride ourselves in seeking only the best of the best materials with your wellbeing in mind.
Because quality, freshness and purity are of the utmost importance, we only use manufacturers that adhere to the very strict policies and regulations set forth within GMP (Good Manufacturing Practice) guidelines. GMP is a set of stringent pharmaceutical regulations, codes, and guidelines which seek to ensure that dietary supplements are manufactured to the highest standards. Adhering to GMP guidelines puts the quality of our products on par with pharmaceutical products prescribed by doctors.
As part of the GMP guidelines, Vitamins Direct also requires that a Certificate of Analysis (C of A) accompany every batch of goods accepted from our manufacturers. The C of A is an authenticated document that certifies the quality and purity of our ingredients and is available to the general public by request only. Just a small percentage of companies worldwide provide this degree of quality assurance and public transparency.
During the packaging process we also take an extra step to preserve freshness by incorporating an air-tight foil seal inside the cap of every bottle. This practice not only ensures that your products are tamper resistant, but also helps to keep the contents protected from microscopic contaminants affecting the integrity, purity, and effectiveness of your product.
To keep your supplies as fresh as possible, we encourage you to enroll in our monthly auto-ship program. This convenient service not only saves you time and money, but also guarantees that you will receive a fresh supply of your favourite products just when you need them. And, to ensure that all of your supplements remain as fresh as possible, we recommend storing your products in their original containers, and keep them away from extreme temperatures, sunlight and moisture.
If you have any questions or concerns, please feel free to contact our Customer Service Department on Freephone 0808 634 9985 (within UK) or 0044 800 634 9985 (outside UK) between 8am to 8pm, Monday to Friday or 9am to 6pm, Saturday or Sunday. Our friendly agents will be standing by to assist you.
Quality Guarantee
Vitamins Direct is committed to providing you with vitamins, minerals and health supplements that not only meet, but exceed your standards for quality. Our commitment to supply you with supplements that are far superior to those of our competitors is the reason that we have chosen to only use suppliers, manufacturers, and packaging companies that operate in accordance with GMP (Good Manufacturing Practice) guidelines.
GMP is the protocol of practices and systems required in pharmaceutical manufacturing and quality control covering the manufacture and testing of pharmaceuticals or drugs. Whilst we are neither manufacturing nor selling prescription medications, we are proud to bring you supplements that live up to the intensely strict quality control values cherished by the pharmaceutical industry. The decision to adhere to these guidelines should serve to guarantee you that every product purchased from Vitamins Direct is only of the highest quality in the supplement industry.
Each and every batch of goods accepted by Vitamins Direct is accompanied by an authenticated document called a Certificate of Analysis (C of A). This certificate is available to the general public by request only, documents the laboratory tests performed, and certifies the quality and purity of our ingredients. Just a small percentage of companies worldwide provide this degree of quality assurance and public transparency, but we do so to help you to feel completely at ease when making your decision to trust supplements purchased from our company.
Vitamins Direct recognises the importance for a total quality system to be implemented from the moment the finest of ingredients are chosen to the moment our products reach your door. For this reason, we carry our high standards of quality all the way through to the point of packaging the product and having it shipped to its final destination by only using packaging of the utmost integrity and ensuring that each box is professionally packed and delivered through Hermes, UK’s largest home delivery courier network. Hermes provides a fully tracked service with a first-time delivery success rate of up to 94% (industry average 83%).
In the unlikely event that you receive a supply of your favourite supplements from Vitamins Direct that does not reflect the high quality standards outlined above, we urge you to contact our friendly customer service department by freephone at 0800 634 9985 to take advantage of our 100% satisfaction guarantee. Please refer to our Returns Policy for details.
Vitamins Direct (UK) Limited
Registered in England No: 3561477
Witan Gate House
500-600 Witan Gate West
Milton Keynes
Buckinghamshire MK9 1SH UK
VAT Reg No. 108 2691 20
